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Washington Incident Management Team #4
Team Product Orders

http://www.thread-logic.com

All clothing products on the Thread-Logic website are availible for application of embroidered logos. There is a minimum 50-piece order for silk-screened items (for instance, the Team would have to order 50 hats to have them silk-screened).

Here's what Thread-Logic has to tell you:

What is included in the price?

Our custom embroidery price structure is simple. The first embroidery location is included in the price of the item- no matter how many stitches or colors.

There is no pricing by stitch count. Why? How many stitches are in your logo? Exactly.

Our pricing is based on a left chest-sized image (a left chest sized image fits inside a 4 inch circle).

If you are interested in embroidery of a larger image, please contact us at customerservice@thread-logic.com or at 800-347-1612 as those prices are custom quoted.

Quantity Discounts

This is what really makes Thread Logic different. Our quantity discounts are based on the TOTAL DOLLARS of your order. Our discount includes every different style, color and size you order!

Go ahead, order shirts, hats and/or jackets. They are all included towards the quantity discount.

It's simple, take the total number of embroidered items you need and apply the corresponding discount:

Total Dollars Discount

  • $300 Free Shipping
  • $800 10% off
  • $1600 15% off
  • $2800 20% off
  • $4500 25% off

We can't make it any simpler.

Can I mix different items for quantity pricing?

Yes. Our quantity discounts are based on the total dollars of items in your order. That includes every different style, color and size you order.

How long does it take?

For new customers, orders of custom embroidered apparel are shipped within 8 to 10 business days after the order is placed. For current customers, orders are shipped within 6 to 8 business days from the date of the order.

Rush orders are available and a fee may apply, Please contact us directly with your needs for rush service.

Can I see my embroidered logo before production begins?

Yes. A proof of the embroidered logo is provided for each new logo.

After the logo is set-up for embroidery, we embroider it on a piece of material, take a digital photo of it and send to you as a proof. That way, you know exactly what the embroidered logo will look like before you receive your order.

Once the proof of the embroidered logo is approved, we will begin production of your order.

Proofs are provided only after an order is placed. We generally do not produce “spec proofs” prior to an order being placed.

Returns

Embroidered items can be returned if the item is defective. In such cases, Thread Logic will replace the item at no cost. If you have any problems with products, you must notify us within 7 days of receipt of the order.

Garments that are embroidered cannot be returned for size issues.

What if I want another logo embroidered on an item?

There is an additional fee for embroidered second locations. If you want a second location embroidered the cost is based on the quantity as follows:

  • 1 to 48 items $5 each
  • 49 to 96 items $4 each
  • 97 to 144 items $3.50 each
  • 145 to 288 items $3 each
  • 288+ Quoted

Additional logos are subject to the set-up charge of $65. If the second location is text such as a tagline or url, there is no set-up charge.

What if the items I ordered need different colors for the embroidery?

There is no charge for changing colors of the logo to fit the item color. We do this everyday and on most every order.

Can I get my items personalized with names?

Yes, there is a $5 fee per shirt to place the names. The charge is the same for first names or full names. Personalization can only be done on items that will also be embroidered with a logo.

Contact us at customerservice@thread-logic.com or 800-347-1612 for personalization options.

Do you require a minimum order?

No. But the more embroidered items you purchase the more you save.

Can you match PMS colors?

Generally, yes. There are more PMS colors than there are thread colors. Often times we are able to match a specific PMS number or get very close.

If you require a PMS color match, please let us know at the time of order.

What are my payment options?

Credit Cards

We currently accept VISA, MasterCard, American Express. Our website is built with state-of-the-art technology that is designed to keep your information safe and confidential. Your credit card payment will not be processed until you have approved the proof of your embroidered logo.

Purchase Orders

We do accept purchase orders from school districts and government agencies for logo embroidered items. Contact us directly at customerservice@thread-logic.com or at 800-347-1612 with your order.

Check Payments

We do accept checks as payment on invoices. Because of the nature of custom embroidery, we cannot begin production of your order until we have received payment. Please contact us directly at customerservice@thread-logic.com , or at 800-347-1612 to make these arrangements.

Do you have size charts?

Size charts are located on the bottom of each product page. Small variations in sizes across different brands are possible. If you find yourself between sizes, we recommend you get the larger size.

Can I get a blank sample?

Yes. Blank samples are intended for use by customers who wish to see and/or try-on a product before purchasing a quantity of embroidered apparel.

Blank samples will be charged at the regular price (plus $5 that covers shipping both ways). If returned within 30 days, you will receive a full refund for the product but not the shipping cost.

Do you offer a guarantee?

Everything we do and everything we sell is guaranteed. If we make a mistake or a product is defective, we will resolve it to your satisfaction immediately and without question.

Do you accept rush orders?

If you need an order is less time than our standard turnaround time of 10 business days we can generally accommodate that request. However, our ability to complete your order is dependent on a number of factors so please contact us at customerservice@thread-logic.com or 800-347-1612 so we can discuss it.

A rush fee will apply.

How does Thread Logic ship orders?

UPS Ground shipping is free for any order over $300 in apparel after quantity discounts. Orders less than $300 will be charged $15 for shipping and handling.

If you need faster shipping service, there may be a fee to accommodate the added cost.

We ship only to the United States , Canada and military APO AE addresses.

Free shipping does not apply to orders being shipped to Hawaii and Alaska. Actual shipping charges will be applied to the order.

Do you have a catalog?

Our product offering is too extensive and dynamic to produce in printed form. In addition, the cost to create such a catalog would add significantly to our prices.

Do you offer Screen Printing?

Yes we do. However, the screen printing process and pricing is completely different from embroidery.

In addition, the minimum order for screen printed items is 50 pieces.

If you are interested in more screen printing information, please contact us at customerservice@thread-logic.com or 800-347-1612.

Can I send my items to you for embroidery?

We only embroider on items we sell.

What if I can't find something?

It would be impossible and impractical for us to offer all the different products that are available today. If you have a brand, style or color that you like but do not see on our website, please contact us at customerservice@thread-logic.com or 800-347-1612.

How long do you keep logos?

Once we have set up a logo for embroidery we never destroy it. That logo will always be there to use on future orders.

 

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